Refund Policy
This cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
- Cancellation Period:
- Cancellations will only be considered if the request is made within 90 days of placing the order. However, a cancellation request may not be entertained if the orders have been communicated to sellers/merchants listed on the Platform and they have initiated the shipping process, or the product is out for delivery. In such a case, you may choose to reject the product at the doorstep.
- Perishable Items:
- Arisen Technologies does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not satisfactory.
- Damaged or Defective Products:
- In case of receipt of damaged or defective items, please report it to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has verified the claim. This should be reported within 90 days of receiving the products.
- Product Mismatch:
- If you feel that the product received is not as shown on the site or does not meet your expectations, please notify our customer service within 90 days of receiving the product. The customer service team will evaluate your complaint and take an appropriate decision.
- Products with Manufacturer Warranty:
- For complaints regarding products that come with a manufacturer warranty, please directly contact the manufacturer as per the warranty terms.
- Refund Processing:
- In case of any approved refunds by Arisen Technologies, it will take 90 days for the refund to be processed and credited to your original payment method.
For further assistance, please contact our customer service team via the details available on arisen.in.